"Oh, the gym (or whatever) is cancelled again because of inadequate staffing? Is that because there is an inadequate availability of staff, or is it because the staff present are inadequate?"
We have to find ways to amuse ourselves through frustrations like these in prison, or the shortages, red tape, bureaucracy, and apathy will drive us nuts.
Just this morning, before 7:30 in the morning, I experienced just two examples of brush-offs, dismissals, and passing the buck that are common in prison. The first occurred when I talked to the Captain, who was making a round in our housing unit, about the trouble I had the night before with a video visit.
After waiting a few minutes past when my video visit was supposed to start, I asked a unit officer to call the visiting room to see if they forgot to check my girlfriend in for our visit. Of course they had, so we lost about 5 minutes (25%) of our visit time. The officer was then apparently told by a higher up that he could not extend our visit to give us the full time, though my girlfriend had to pay for the full 20 minutes still.
After calmly explaining this to the Captain and simply asking him if he could look into it so it doesn't happen again, he passed the buck. "It's not my shift and I have nothing to do with it," he said. Never mind that he's the highest ranking officer on staff at the time. He can't (more likely didn't want to) do anything about it. Not his problem.
A few minutes later, I saw my prison counselor (PC) and stopped him to ask a quick question. To be fair, he'd just entered the housing unit, so he probably didn't yet want to be bothered. But rather than simply tell me to see him later, he just said, "Not now!" and slammed the office door in my face. I've never interacted with this counselor before, but I'm not impressed with my first encounter.
I'm going to go out on a limb here and just agree, the staff present are inadequate.
Yesterday, another prisoner told me of his ongoing saga with medical staff, too. He recently saw a doctor here who is notorious for cancelling needed medications, ignoring prisoner medical needs, and her rudeness towards prisoners. He'd had a problem with her before when she refused to even let him talk at his appointment.
When this doctor again wouldn't let him talk at his own medical appointment, he persisted, so she just sat there staring blankly at him and refused to answer any questions or address any of his concerns. Instead, she cancelled his critical pain medication after he left.
I'm not sure inadequate is even the right word to describe this doctor. Perhaps negligent or deliberately indifferent might be better descriptors.
The problem is that as prisoners, we have just about no remedies for these encounters. Yes, we have a grievance system, but it's so broken that it's counter productive to write a grievance. Grievances are routinely denied, rubber stamped, and flat-out ignored. And when these remedies aren't employed, prisoners are often transferred as "punishment" for writing grievances. It hardly matters, though, because these prisoners will receive the same apathetic and unjust treatment at other prisons.
Not all staff in prison are inadequate. Some hold onto their humanity, despite the daily challenges of working with prisoners. Some maintain compassion and empathy and treat us like human beings. It's refreshing to encounter, but it shouldn't be so unusual.